Privacy Policy & Data Protection Statement

Last Updated: June 2026

Introduction

Motivate Coaching, The Living Room, and Stuart Fairbairns PCC are committed to protecting your privacy and handling your personal information responsibly, transparently, and securely.

This Privacy Policy explains what information we collect, why we collect it, how we use it, how we protect it, and the choices available to you regarding your personal information.

This policy has been developed in accordance with applicable privacy legislation, including the Protection of Personal Information Act (POPIA) in South Africa and the General Data Protection Regulation (GDPR) where applicable.

By using our website, services, assessments, programmes, memberships, resources, or events, you agree to the terms outlined in this policy.

Who We Are

This policy applies to:

Motivate Coaching
The Living Room
Stuart Fairbairns PCC
Any associated websites, assessments, quizzes, resources, workshops, memberships, events, courses, newsletters, podcasts, coaching programmes, and digital products operated by these entities.

For any privacy-related enquiries, please contact:

Email: stuart@motivate-coaching.com

Website: www.motivate-coaching.com

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

First name and surname
Email address
Telephone number
Organisation name
Job title
Country or location
Information provided through contact forms
Discovery call enquiries
Coaching application forms
Assessment and quiz responses
Workshop registrations
Membership registrations
Survey responses
Feedback forms
Testimonial submissions
Community participation information
Correspondence sent to us via email, social media, messaging platforms, or website forms

We may also collect technical information such as:

IP address
Browser type
Device information
Website usage information
Referral source information
Cookies and analytics data

How We Use Your Information

We may use your information to:

Deliver coaching services
Provide leadership development programmes
Deliver team coaching programmes
Facilitate workshops and events
Administer memberships
Provide assessment and quiz results
Respond to enquiries
Schedule meetings and discovery calls
Deliver requested resources
Improve our services
Personalise communications
Conduct research and analysis
Process payments
Meet legal and regulatory obligations
Send relevant updates and communications

We only collect and process information that is reasonably necessary for legitimate business purposes.

Coaching Services

Information shared during coaching conversations is treated with respect and confidentiality.

Any information collected through coaching engagements is used solely for the purposes of delivering coaching services and supporting client development.

Certain legal or ethical exceptions to confidentiality may apply where disclosure is required by law or where there is a serious risk of harm to an individual or others.

Assessments, Quizzes & Scorecards

We may collect responses submitted through assessments, quizzes, scorecards, surveys, and questionnaires.

This information may be used to:

Generate personalised results
Improve future assessments
Better understand client needs
Develop new resources and services
Provide relevant follow-up information

Assessment results are intended for educational, personal development, and informational purposes only.

They do not constitute medical, psychological, clinical, legal, or financial advice.

The Living Room Community

The Living Room exists as a space for reflection, learning, growth, and community.

Participation in community spaces, online groups, discussions, workshops, and events may involve members voluntarily sharing personal experiences, thoughts, and perspectives.

Whilst we encourage confidentiality, respect, and psychological safety within the community, we cannot guarantee the actions of other participants.

Members remain responsible for the information they choose to share.

Recordings

Some workshops, webinars, group sessions, training events, and community sessions may be recorded.

Recordings may be used for:

Member replays
Resource libraries
Training purposes
Educational content
Programme delivery

Where recordings are made, participants will be informed in advance whenever reasonably possible.

Recordings are stored securely and access is restricted to authorised individuals or relevant members.

Testimonials & Success Stories

We may receive written, audio, video, or recorded testimonials from clients, members, workshop participants, or community members.

Testimonials will only be used with the individual's permission.

We may edit testimonials for clarity, formatting, or length while preserving their intended meaning.

You may request the removal of a testimonial at any time by contacting us.

Email Communications

When you provide your email address, we may send:

Assessment results
Requested resources
Coaching insights
Leadership content
Workshop invitations
Community updates
Membership information
Relevant offers and announcements

You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.

Operational communications relating to active memberships, coaching programmes, bookings, or purchased services may still be sent where necessary.

Payments

Payments may be processed through trusted third-party payment providers.

We do not store credit card or payment card information on our systems.

Payment providers maintain responsibility for processing and securing payment information in accordance with their own privacy and security policies.

Third-Party Service Providers

We may use trusted third-party platforms to help deliver our services.

These may include:

ScoreApp
Zoom
Stripe
Kajabi
Google
Microsoft
Meta
LinkedIn
Website hosting providers
Email marketing platforms
Scheduling tools
CRM systems
Analytics providers

These providers may process information on our behalf in order to deliver services effectively.

We take reasonable steps to ensure that such providers maintain appropriate security and privacy standards.

International Data Transfers

Some of our service providers may store or process information outside South Africa or outside your country of residence.

Where international transfers occur, we take reasonable steps to ensure appropriate safeguards are in place to protect your information.

Data Security

We take the protection of personal information seriously.

Reasonable technical and organisational measures are implemented to protect information from:

Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction

Whilst no online system can guarantee absolute security, we continually review and improve our security practices.

Data Retention

We retain personal information only for as long as reasonably necessary to:

Deliver services
Meet legal obligations
Maintain business records
Resolve disputes
Improve services

When information is no longer required, it is securely deleted, anonymised, or destroyed.

Your Rights

Subject to applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw consent
Restrict certain processing activities
Object to certain processing activities
Request a copy of information we hold about you

Requests can be made by contacting:

stuart@motivate-coaching.com

Cookies & Website Analytics

Our websites may use cookies and similar technologies to:

Improve website functionality
Analyse website usage
Understand visitor behaviour
Improve user experience
Support marketing activities

You may control cookie settings through your browser preferences.

Children's Privacy

Our services are primarily intended for adults.

We do not knowingly collect personal information from children without appropriate consent and legal basis.

If we become aware that information has been collected from a child inappropriately, we will take reasonable steps to remove it.

Business Changes

Should Motivate Coaching, The Living Room, or Stuart Fairbairns PCC undergo a business restructuring, merger, acquisition, sale, or transfer of assets, relevant information may be transferred as part of that process, subject to appropriate privacy safeguards.

Changes To This Policy

This Privacy Policy may be updated periodically.

The latest version will always be published on this page together with the revision date.

Continued use of our services after updates have been published constitutes acceptance of the revised policy.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

Stuart Fairbairns PCC

Motivate Coaching

The Living Room